Terms and Conditions:
These terms of use govern your use of our products and services, including the use of our website, www.familyfocusnutrition.com Our privacy policy is also provided. These terms of use form a binding contractual agreement between you and us. You should read them carefully.
PART A: USE OF OUR SERVICES
1. Bookings, Refunds and Cancellations
Any appointment bookings made with us require a minimum of 48 hours’ notice of cancellation and/or rescheduling during business days to be eligible for a full refund. You will be charged the total appointment cost if you change, cancel, or do not attend your appointment. However, it is up to the provider’s discretion on a case-by-case basis.
2. Requirement to Obtain Professional Medical Advice
All content on our Site and/or provided via our Services is for informational and educational purposes only.
Any other national or international agencies have not evaluated any statements appearing on our Site or in our Services.
None of the content or products offered on our Site and/or provided via our Services are meant to diagnose, treat, alleviate, or relieve any medical or health conditions, nor to guarantee any particular outcome or results.
The products and content found on the Site and/or provided via our Services are not intended as a substitute for the advice provided by your doctor or other healthcare professionals.
You should always speak with your doctor or other healthcare professionals before adopting any treatment for a health problem, adopting any new fitness or dietary regime, or using any of our Services.
Never disregard, avoid, or delay obtaining medical advice from your doctor or other qualified healthcare providers because of something you have read on our Site and/or provided via our Services.
If at any time you notice any unanticipated changes to your health (physical, mental or emotional), you should seek medical attention immediately.
3. Our Reliance on Your Accuracy of Information
You are responsible for making your own inquiries and seeking independent advice from a healthcare professional before acting on any information or material made available to you through our Site and/or provided via our Services. Our Services may not be suitable for your circumstances.
You acknowledge that our Services are provided based on the accuracy and completeness of the information you provide us, following our evaluation. You further acknowledge that failure to provide accurate or complete information may adversely affect these Services' quality, efficacy, or suitability.
You warrant the truth, accuracy, currency, and completeness of any information you provide us.
4. Nutritional Information
Nutritional information provided on our Site and/or provided via our Services is based on available research that informs evidence-based practice. Before relying on any nutritional information on our Site and/or provided via our Services, you should carefully evaluate the accuracy, completeness and relevance of this information to your purposes and health particularities and consider the need to obtain appropriate expert advice relevant to your circumstances. We do not give any warranty that the information is free from error or suitable for your purposes.
Nutrient data published on our Site or through our Services may represent an average of the nutrient content of a particular sample of foods and ingredients determined at a particular time. The nutrient composition of foods and ingredients can vary substantially between batches and brands because of several factors. Some of the data may be borrowed from overseas food composition tables, supplied by the food industry, taken from food labels, imputed from similar foods, or calculated using a recipe approach.
5. Personal Information
We are required to collect such personal information from you as reasonably required to provide you with our Services and in accordance with our Privacy Policy. This information may include your personal details such as name, email address and postcode, along with certain health information, including your age range, height, weight, exercise levels, biochemistry, medical history, medication and supplement use. We acknowledge and agree that this information is confidential and will be used for the purposes of the provision of our Services only unless otherwise required by law as set out in our Privacy Policy.
By agreeing to the terms and conditions contained in this Agreement, you agree to receive our email newsletter. You can unsubscribe at any time by emailing us at info@familyfocusnutrition.com with ‘unsubscribe’ in your email’s subject.
6. Payment
We use a secure online payment system. To purchase any of our Services (including any products), you must provide us with your credit card information and/or bank account information. Please be aware that when purchasing through our Site, all credit card information may be shared with our third-party payment processors such as PayPal, Stripe, Squareup or others.
All Services (including any goods and electronic products) available from our Site or otherwise purchased from us are subject to consumer protections under the Australian Consumer Law. If you have any issues with payment, do not hesitate to contact us at info@familyfocusnutrition.com.
7. Rebates
If you have private health insurance, DVA or an Enhanced Primary Care (EPC) Plan from your GP you may be eligible for a rebate. Your private health insurance rebates are at the rate set by your insurance company. Rebates from Medicare are approximately $55.00 per visit for up to 5 visits per year, depending upon how many visits your GP has allocated
PART B: WEBSITE TERMS OF USE
8. Specific Warnings
You must not access or use our Site (a) in a way that violates these Terms and Conditions of Use, (b) for unlawful activities or purposes, (c) in a way that is fraudulent, inaccurate, false, misleading or deceptive, (d) in a way that violates any applicable law (including, without limitation, applicable privacy laws) or (e) in a way that infringes the rights (including our intellectual property rights, as described below) of any other person.
9. Copyright
Unless otherwise indicated, copyright and other intellectual property rights in our Site (including text, graphics, photographs, logos, icons, domain names, service marks, information, design, sound recordings and software) and copyright in all electronic products, including eBooks and any other downloadable material is owned or licensed by us. Other than for the purposes of, and subject to the conditions prescribed under, the Copyright Act 1968 and similar legislation which applies in your location, and except as expressly authorised by these Terms and Conditions of Use, you may not in any form or by any means:
1. adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of our Site or any of our electronic products or downloadable material; or
2. commercialise any information, products or services obtained from any part of our Site, electronic products, or downloadable material without our written permission.
All trademarks appearing on our Site belong to their respective owners.
11. Linked Websites / Third-Party Websites
Our Site may contain links to Third Party Websites. We are not responsible for the content or privacy practices associated with Third Party Websites. Our links with Third Party Websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those Third Party Websites or of any information, graphics, materials, products or services referred to or contained on those Third Party Websites (“Third Party Content”), unless and to the extent stipulated to the contrary.
12. Privacy and Child Protection
We comply with the Privacy Act 1988 (Cth) (“Privacy Act”) and the applicable Privacy Principles in the Privacy Act when handling personal information. Our Privacy Policy can be accessed at www.familyfocusnutrition.com. Family Focus Nutrition complies with all Australian Child Protection legislation to the extent applicable.
13. Amendments
We may amend this Agreement from time to time. When we amend this Agreement, we will update this page and indicate the date that it was last modified, or we may email you. You may refuse to agree to the amendments, but if you do, you must immediately cease using our Site and our Service.
14. Electronic Communications
We use electronic means of communication, whether you visit the Site or Service or send us e-mails, or whether we post notices on the Site or Service or communications with you via e-mail. For contractual purposes, you (1) consent to receive communications from us in an electronic form; (2) agree that all terms, conditions, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if it were to be in writing. The foregoing does not affect your statutory rights.
15. General
This Agreement constitutes the whole of the agreement between the parties. It supersedes and extinguishes any previous agreement or understanding between the parties about the subject matter of this Agreement and any representation or warranty previously given.
Last Updated August 2023